Return Policy

Return Policy

RETURNS AND VOLUNTARY CANCELLATION

  1. All sales are final. All of our products are “made to order” and are not subject to voluntary order cancellation once the order has been placed. In our sole and absolute discretion we may allow for the cancellation of certain orders prior to shipment at your request, provided always however, that such authorized cancellations will be subject to a cancellation and restocking fee of 25% of the order amount. In the event that an order is returned as authorized within 30 days after shipped date, a restocking fee of 25% of the product cost and the shipping charges will NOT be returned. Additional shipping expenses incurred during the return process will also be withheld from any return.
  2. Due to the nature of our product line, some items may be used once and no longer needed. For this reason, All sales are final and non-defective returns will not be accepted after the product has shipped.
  3. Defective merchandise may be returned to us and will either be replaced at our sole and absolute discretion in determining malicious malice or intent. No funds will be returned.
  4. Prior to returning a defective product, prior authorization must be obtained from us. Returns made without prior approval will not be accepted.
  5. Authorized Returns will be inspected and replaced or rejected within 30 days of return.
  6. Returns may be rejected and returned to you without repair or replacement if the item is physically damaged by you or missing parts which were present when the item was originally shipped to you. We have stringent quality control checks on each and every product to ensure our products are in perfect working order before shipping.
  7. Questions about our products or their use or compatibility should be made in writing to sales@carcamsystem.com  prior to purchase.
  8. You are responsible for any return postage, tracking, and insurance for merchandise sent back to us.
  9. Merchandise that is lost, damaged or misplaced while in transit is your responsibility. We expressly reject liability for loss or damage to merchandise while in transit to us. You are advised to purchase a tracking number and sufficient insurance when returning items to us.

LOVE IT OR YOUR MONEY BACK” POLICY

  1. After using our CellNock® product for one month you have the option to return the CellNock® if you feel it provides an unsatisfactory experience during use while driving your vehicle.
  2. Any returned merchandise must include all parts supplied in original purchase, be undamaged, and unaltered. All returned merchandise will be inspected upon return and returned merchandise in damaged condition shall be a full and absolute waiver of any right you may have for return, repair or exchange.
  3. Failure to return merchandise before the 30 day time period after the purchase shipment date or returned merchandise received after 60 days of the purchase shipment date shall be a full and absolute waiver of any right you may have for return, repair or exchange.
  4. Refund amount shall include the purchase price and shipping. Installations provided by CellNock® is a non-refundable fee.
  • This policy only applies to products purchased on www.cellnock.com. Products purchased from 3rd party retailers are not eligable.

LIMITED WARRANTY

  1. This Limited Warranty is extended to the original purchaser only and is non-transferable.
  2. In the event of a defect, these are your exclusive remedies and we will not be liable for any incidental or consequential damages for a breach of any express or implied warranty
  3. We guarantee all of our products to be free of defects in workmanship and materials for a period of one year beginning on the 3rd day after the date of shipping, unless otherwise stated.
  4. You are responsible for paying return shipping on all products returned for warranty work or inspection.
  5. We will replace or repair, at our sole and absolute discretion, any product returned to us within the warranty period and found to be defective in workmanship or materials.
  6. Evidence that you have tampered with or altered the product in any way shall forever void this Limited Warranty and relieve us of liability hereunder.

Professional installation is recommended. Contact us for a trusted installer.

CellNock® is  manufactured by Creative Minds Designs